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The OISC Code of Standards at Level 2 & 3

Welcome to Professional Conduct & Complex Case Management

What Changes at Level 2 and Level 3

Code Standards Checkpoint

Common Conduct Breaches and How They Arise

Conduct Breaches Checkpoint

Vulnerable Clients and Conflicts of Interest

Recognising and Supporting Vulnerable Clients

Identifying and Managing Conflicts of Interest

Vulnerability & Conflicts Checkpoint

Managing Complex, Multi-Stage Cases (L3 add-on)

File Management Across a Long-Running Case

File Management Checkpoint

Knowing When and How to Escalate

Escalation Checkpoint

Close out the course with the standards that make everything else safe to deploy: what genuinely changes in your obligations at Level 2 and 3, how to recognise and support vulnerable clients and manage conflicts of interest, and, as an L3 add-on, how to run a long, complex case without anything falling through the cracks.

Professional Conduct & Complex Case Management

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